+65-9555-7285
CapitaSpring, 88 Market St, Singapore 048948

Terms and Conditions

1. Overview and Agreement

Welcome to Viajegolfist. These Terms and Conditions govern your access to and use of our website, as well as any related services provided at our physical location. The address of Viajegolfist is CapitaSpring, 88 Market St, Singapore 048948. You can reach us via email at golf@viajegolfist.com .

By using our website, reviewing our offerings, scheduling a consultation, or purchasing a service plan at our office, you agree to be bound by these Terms and Conditions. If you do not agree with these Terms and Conditions, you must discontinue using our website and services immediately.

We reserve the right to modify these Terms and Conditions at any time. It is your responsibility to review these Terms and Conditions periodically to stay informed of any updates. Your continued use of the website or our services following any modifications constitutes your acceptance of those changes.

2. Service Descriptions

Viajegolfist provides sports instruction and analysis services in Singapore. Our main services include golf lessons, golf simulation, club fitting, and swing analysis. Details regarding our service offerings are published on our website.

The information on our website is provided for general guidance. The precise structure, length, and routine of your training or analysis plan will be established in person during your consultation at our facility.

Our website acts as an information portal and a system to request an initial consultation. Participation in our lessons, simulator sessions, fitting evaluations, or swing analysis requires completing the in-person consultation and paying the required fees in person at our office.

3. Consultation and Booking Process

To ensure each client receives a suitable program, Viajegolfist uses a structured onboarding process:

3.1 Free Online Consultation Request

Clients may visit our website to check service details and request an initial consultation by selecting an available date. This website request is for a free consultation only. No payment is charged online, and an online submission does not serve as a finalized service booking.

3.2 In-Person Consultation

On your selected consultation date, you must visit our office located at CapitaSpring, 88 Market St, Singapore 048948. During this meeting, representatives of Viajegolfist will discuss your goals and build a tailored training plan. An instructor will also be assigned for lesson programs. For services other than lessons, available service packages will be presented and discussed.

3.3 Finalizing Your Booking and Payment Terms

A booking is finalized only upon full payment at our office. All sessions or service packages must be paid in full prior to attending your scheduled session.

Payment Method: All payments at our premises must be made in cash only. Viajegolfist does not accept credit cards, debit cards, electronic transfers, or digital payments. Once full cash payment is received, your booking is finalized, and your session date is protected.

4. Cancellation, Rescheduling, and Refunds

Viajegolfist maintains a clear cancellation policy to manage schedule availability. All cancellation requests must be sent via email to golf@viajegolfist.com or delivered in person at our office address.

4.1 Notice Timelines and Refund Amounts

Refund eligibility depends on when we receive your cancellation notice relative to your scheduled session time:

  • Notice Given 48 Hours or More Prior: If you notify us of a cancellation at least 48 hours before your scheduled session, you will receive a full refund of the amount paid.
  • Notice Given Between 24- and 48-Hours Prior: If you notify us of a cancellation or an inability to attend between 24 hours and 48 hours before your session, you will receive a 50% refund. The remaining 50% will be retained by Viajegolfist.
  • Notice Given Less Than 24 Hours Prior: Cancellations made less than 24 hours before the scheduled session time will receive no refund.

4.2 Non-Attendance (No-Show Policy)

Failure to attend a scheduled session without providing advance notice as required will be classified as a no-show. No-shows are considered as late cancellations, and no refund will be provided.

4.3 Refund Execution

Accepted refunds will be processed through one of the following methods:

  • Cash Refund: You may visit our office at CapitaSpring, 88 Market St, Singapore 048948, to collect your refund in cash.
  • Bank Transfer: Alternatively, you may request a bank transfer. In such cases, your bank account details will be requested via email golf@viajegolfist.com after your cancellation request is accepted, and the transfer will be completed accordingly.

5. Personal Data Protection Act (PDPA) Compliance

Viajegolfist handles personal data in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore.

5.1 Collection and Purpose

We collect personal information necessary to deliver our services, handle consultation bookings, and process accepted refunds. This data may include your name, phone number, email address, and bank account details (for bank transfer refunds).

By submitting your information via our website or during your consultation, you consent to Viajegolfist collecting, using, and storing your personal data to:

  • Manage and schedule consultation appointments.
  • Create tailored training plans and assign instructors.
  • Process accepted cash or bank transfer refunds.
  • Respond to client communications and inquiries.

5.2 Safeguards and Security

Viajegolfist implements appropriate physical and electronic security arrangements to protect your personal data against unwanted access, collection, use, or disclosure. We do not sell or trade your personal data to third parties.

5.3 Access and Correction

You may request access to or correction of your personal data by contacting us via email at golf@viajegolfist.com . Personal data is retained only as long as necessary to fulfill business operational requirements or legal obligations in Singapore.

6. Wellness and Physical Preparedness

Participation in golf instruction, swing analysis, and simulator training involves physical activity. By participating in any service offered by Viajegolfist, you confirm that:

  • You are adequately well and have no undisclosed medical conditions or physical injuries that would make participation unsafe.
  • You are responsible for consulting a professional prior to starting any physical training program if you have wellness concerns.
  • You will notify your trainer or facility staff immediately if you feel discomfort, pain, or physical distress during a session.

7. Limitation of Liability

To the extent permitted under Singapore law, Viajegolfist, its representatives, and employees shall not be liable for any direct, indirect, or incidental injury, loss, or property damage arising from your participation in our programs or use of our facility equipment, except where caused by gross negligence or willful misconduct on our part.

8. Facility Rules

Clients are expected to arrive on time for scheduled sessions. Late arrivals may result in reduced session length without a fee adjustment. Clients must handle simulator components and fitting equipment with reasonable attention. Any intentional damage to facility property may result in charges for repair or replacement.

9. Force Majeure

Viajegolfist is not liable for delays or failure to perform its obligations under these Terms due to causes beyond its reasonable control, including unwanted weather events, building power outages, or governmental directives. Affected sessions will be rescheduled to a mutually agreed date.

10. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the Republic of Singapore. Any legal dispute or claim arising under these Terms shall be subject to the exclusive jurisdiction of the courts of Singapore.

11. Contact Details

For inquiries, operational questions, or cancellation requests, contact us at:

Viajegolfist

CapitaSpring, 88 Market St, Singapore 048948

Email: golf@viajegolfist.com