At Viajegolfist, we schedule our instructors, simulator bays, and fitting specialists to ensure every client receives undivided attention during their session. When a session is booked, that time slot is exclusively reserved for you. This Cancellation and Refund Policy outlines the terms and procedures for modifying or canceling your scheduled sessions.
All cancellation or rescheduling requests must be submitted in writing via email to golf@viajegolfist.com or delivered in person to our office address at CapitaSpring, 88 Market St, Singapore 048948 .
Refund calculations are strictly determined by the exact time interval between our official receipt of your notification and your scheduled session start time:
| Notice Period Provided | Refund Eligibility |
|---|---|
| 48 Hours or More Prior to the Session | Full Refund |
| 24 Hours to 48 Hours Prior to the Session | 50% Refund |
| Less than 24 Hours Prior to the Session | 0% Refund (No Refund) |
If you do not attend a scheduled session and fail to inform us prior to the session start time, your absence will be classified as a no-show. No-shows are considered as immediate late cancellations. In these instances, total of the session fee is retained by Viajegolfist, and no refund or makeup session will be issued.
If you experience an unexpected conflict and know you will be unable to attend, you must inform us at least 24 hours prior to your scheduled session to receive a 50% refund. Notifications received under 24 hours prior to the session fall into the non-refundable window.
Once your cancellation request is received and substantiated under the terms of this policy, accepted refunds will be processed using one of two methods:
You may visit our office location to collect your cash refund directly:
If you prefer an electronic refund via bank transfer:
1. Upon approval of your cancellation request, our administrative team will request your bank account details in a protected manner via email golf@viajegolfist.com .
2. Required details include your full registered account name, bank name, and account number.
3. Once your banking information is received, the accepted refund amount will be transferred to your designated Singapore bank account within a standard administrative processing window.
Initial consultation requests submitted through our website are free, non-binding inquiries. Because no payments are collected during the online consultation booking process, cancellation or rescheduling of an initial consultation carries zero fiscal penalty or refund requirement. However, we appreciate advance notice via email if you need to reschedule your initial consultation date.
In the event that Viajegolfist must cancel or reschedule a session due to unforeseen circumstances, such as building power outages at CapitaSpring, equipment maintenance, or instructor illness, you will be notified as early as possible. In such cases, you will be offered the choice between:
1. Rescheduling your session to a mutually convenient future date at no extra charge.
2. Receiving a full refund via cash or bank transfer.
Any personal data collected during the cancellation and refund process (such as your full name, email address, and bank account details) is collected, used, and processed strictly in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore. These details are used solely to verify your booking identity, process your accepted refund, and maintain accurate fiscal records.
To submit a cancellation notice, request a refund, or inquire about your schedule, contact us directly:
Viajegolfist
CapitaSpring, 88 Market St, Singapore 048948
Email: golf@viajegolfist.com
