Privacy Policy

1. Introduction and Overview

Viajegolfist is committed to protecting your personal data and respecting your privacy in accordance with the Personal Data Protection Act 2012 (PDPA) of Singapore and other applicable local privacy laws.

This Privacy Policy explains how Viajegolfist collects, uses, discloses, and safeguards personal data obtained through our website, online consultation requests, and in-person operational interactions at our physical facility.

• Company Name: Viajegolfist
• Physical Address: CapitaSpring, 88 Market St, Singapore 048948
• Contact Email: golf@viajegolfist.com

2. Personal Data We Collect

We collect personal data only when necessary to fulfill your requests, schedule services, manage consultations, and execute administrative functions. Depending on your interactions with us, the personal data collected may include:

• Identity Information: Full name, title, and contact preferences.
• Contact Details: Email address and telephone number.
• Service Details: Preferred consultation dates, selected service interests (lessons, simulator access, club fitting, swing analysis), assigned instructor preferences, and custom training goals recorded during in-person consultations.
• Banking Information: Bank name, account number, and account holder name (collected strictly via email if an electronic bank transfer refund is requested and accepted).
• Procedural Information: IP address, browser type, device information, and website usage data collected automatically via standard logs when visiting our website.

We do not collect credit card numbers, payment card CVVs, or online banking credentials, as all physical service payments are conducted exclusively in cash at our office.

3. How We Collect Personal Data

Viajegolfist collects personal data directly from you through the following touchpoints:

1. Online Consultation Forms: When you fill out an inquiry or select a free consultation date on our website.

2. In-Person Consultations: When you visit our office at CapitaSpring to discuss service packages, finalize training plans, and complete registration.

3. Email Communications: When you contact us at golf@viajegolfist.com to request information, modify schedules, or submit cancellation requests and banking details for accepted refunds.

4. Purposes for Collecting, Using, and Disclosing Personal Data

Viajegolfist collects, uses, and discloses your personal data for the following primary operational purposes:

• Service Management: Scheduling, confirming, and managing your free online consultation requests and subsequent in-person sessions.
• Personalized Instruction: Designing tailored training structures, club fitting evaluations, and assigning suitable instructors or specialists.
• Fiscal Processing: Verifying receipts, maintaining accounting records, and processing accepted cash or bank transfer refunds under our Cancellation and Refund Policy.
• Customer Support: Responding to your inquiries, schedule modifications, feedback, or administrative requests.
• Legal and Regulatory Compliance: Complying with applicable statutory accounting laws, taxation rules, and legal obligations within the Republic of Singapore.

We process your personal data only for the purposes disclosed above or for purposes directly related to our operational functions.

5. Consent and Withdrawal of Consent

By submitting your personal data on our website or providing details during an in-person consultation, you consent to Viajegolfist collecting, using, and disclosing your personal data in accordance with this Privacy Policy.

Withdrawal of Consent

You may withdraw your consent for us to collect, use, or disclose your personal data at any time by sending a written request to golf@viajegolfist.com . Upon receipt of your notice:

• We will inform you of the potential consequences of such withdrawal (e.g., our inability to schedule sessions or process pending bank transfer refunds).
• We will cease collecting, using, or disclosing your personal data, except where required or permitted by applicable Singapore laws.

6. Disclosure of Personal Data

Viajegolfist does not sell, rent, trade, or lease your personal data to third parties. Your personal data is disclosed only to internal personnel who require access to deliver our services or process operational tasks.

We may disclose personal data to third parties only under the following specific conditions:

• Banking Partners: To process accepted electronic bank transfer refunds to your designated account.
• Legal Obligations: When required by law, regulation, court order, or governmental authority in Singapore.

7. Protection and Safeguards

To protect your personal data against unwanted access, collection, use, disclosure, copying, modification, or disposal, Viajegolfist maintains reasonable security arrangements:

• Administrative Safeguards: Access to personal information is restricted strictly to permitted employees and representatives on a need-to-know basis.
• Procedural Safeguards: Protected communication channels, encrypted data storage, and standard digital security protocols to safeguard electronic records.
• Physical Safeguards: Protected storage of administrative documentation and registration forms at our CapitaSpring facility.

8. Accuracy, Access, and Correction

Viajegolfist takes reasonable steps to ensure that personal data collected is accurate and complete, particularly if the data is used to make decisions affecting you or disclosed to another organization.

• Access Request: You may request access to personal data held by us and information about how that data has been used or disclosed within the past year.
• Correction Request: You may request corrections to any errors or omissions in your personal data.

To submit an access or correction request, write to our Data Protection point of contact at golf@viajegolfist.com . We will respond to your request within a reasonable timeframe in accordance with PDPA guidelines.

9. Retention of Personal Data

We retain personal data only for as long as necessary to fulfill the operational purposes for which it was collected, or as required for legal, tax, and accounting compliance under Singapore law. When personal data is no longer necessary for business or legal purposes, we destroy or anonymize the data in a protected manner.

10. Third-Party Links

Our website may contain links to external third-party websites for informational purposes. Viajegolfist is not responsible for the privacy practices, content, or policies of third-party platforms. We encourage you to review the privacy policies of external sites you visit.

11. Governance and Applicable Law

This Privacy Policy is governed by and construed strictly in accordance with the laws of the Republic of Singapore, including the Personal Data Protection Act 2012 (PDPA).

12. Updates to this Policy

Viajegolfist reserves the right to review and update this Privacy Policy to reflect operational, legal, or regulatory changes. Any revised Privacy Policy will be posted on our website with the updated version details.

13. Contact Information and Data Protection Enquiries

If you have questions, feedback, or concerns regarding our privacy practices, or if you wish to exercise your rights under the PDPA, contact us at:

Viajegolfist

CapitaSpring, 88 Market St, Singapore 048948

Email: golf@viajegolfist.com